? Support innovative community mental health services across Western Sydney

? Be the welcoming first point of contact for consumers, carers and partners

? Use your administrative expertise to keep a busy multidisciplinary service running smoothly

Manage high-level administration, coordinate clinical support and build strong relationships across a busy community mental health setting.

Employment Type: Temporary Full Time (up to 4th April 2027 with possible extension for another 6 months)
Position Classification: Administration Officer Level 3
Remuneration: $37.27 - $38.44 per hour
Hours Per Week: 38
Location: Parramatta Community Health Centre (Jeffrey House)

Where you'll be working
Join Western Sydney Local Health District (WSLHD) at Parramatta Community Health Centre (Jeffrey House), a agile community-based hub supporting people across Western Sydney. You’ll work alongside multidisciplinary teams delivering comprehensive mental health services across the community.

- Support four Mental Health Services: Parramatta Acute Care Team, Parramatta Clinical Coordination Team, Prevention Early Intervention Recovery Services and Gold Card Clinic.

- Work within a diverse service environment spanning acute care, clinical coordination and community-based mental health.

- Contribute to services supporting communities across Auburn, Blacktown, Parramatta and wider Western Sydney.

- Be part of an organisation committed to Collaboration, Openness, Respect and Empowerment.

- Build relationships across clinical teams, GPs, NGOs, government departments, inpatient services and legal partners.

What you'll be doing
As an Administration Officer Level 3, you’ll provide high-level administrative and clerical support while helping ensure the reception and broader service operates efficiently. This is an opportunity to use your initiative, judgement and organisational skills in a role where your work directly supports quality mental health care.

- Act as the first point of contact, delivering responsive and professional customer service to consumers, carers,



staff and external stakeholders.

- Coordinate appointments, enquiries, correspondence and administrative processes, ensuring priorities and deadlines are effectively managed.

- Support Mental Health Review Tribunal hearings and inquiries, including preparation of agendas, minutes, correspondence and documentation.

- Manage rostering, timesheets, purchase orders, invoices, billing functions, records and general office administration.

- Create high-quality documents, spreadsheets, presentations and reports using Microsoft Office while maintaining accurate electronic records and information systems.

Ready to make a difference?

Bring your administrative expertise, initiative and customer-focused approach to a role where you’ll help connect people with essential community mental health services. If you’re organised, adaptable and confident working independently in a complex environment, we’d love to hear from you. Join WSLHD and build a career where your skills make a real difference to the people and communities we serve.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Relevant qualifications in business, office administration and/or equivalent experience in similar office/administrative/customer service/reception roles

2. Demonstrated high level and effective interpersonal skills, with good oral and written communication and the ability to confidently and courteously communicate with a wide range and variety of individuals and organisations both internally and externally

3. High level customer service skills,



with a demonstrated commitment to providing high quality service and maintaining confidentiality and privacy

4. Demonstrated good computer literacy with Microsoft office suite products, including proficiency in Outlook, Word, Excel and PowerPoint as well as experience in the use of computer hardware, various electronic administration systems and databases

5. Demonstrated excellent administrative and organisation skills with strong accuracy and attention to detail

6. Demonstrated good ability to plan, prioritise and organise a wide range of administrative tasks in a high volume work environment and display time management and problem solving skills to meet deadlines

7. Demonstrated ability to be flexible and adaptable, use initiative and work effectively without supervision as well as in collaboration with other staff members contributing to a well-functioning team

Requisition ID: REQ683304
Applications Close: 10th September 2026.

Need more information ?

- Find out more about applying for this position.

- Review the detailed Position Description for insights into role requirements and criteria.

- Explore the selection process, employment checks, outcomes and notifications.

- For inquiries about the role, contact Zhiwen Gao on 04•• ••• 785 or ••••@health.nsw.gov.au

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.

📌 Administration Officer Level 3 (Parramatta)
🏢 Western Sydney Local Health District
📍 Parramatta