Join a dynamic and supportive team within a respected financial organisation that values integrity, collaboration, and customer care. This is an exciting opportunity for a motivated Collections Officer to play a key role in helping customers navigate financial challenges while ensuring compliance with industry standards.
Key Responsibilities:
- Manage accounts in arrears and take action on delinquent customer reports
- Proactively monitor and manage customers prior to and beyond 31 days in arrears
- Produce regular reports and commentary to inform management and stakeholders
- Instruct and manage panel solicitors on complex collection matters
- Assist with hardship cases, reviewing requests and providing tailored solutions
- Liaise with customers and external parties to achieve fair and sustainable outcomes
About You
We’re looking for someone who thrives in a fast-paced environment, demonstrates empathy and professionalism, and takes pride in delivering exceptional service. You’ll bring robust communication skills, attention to detail, and a proactive approach to problem-solving.
This role will allow you to make a meaningful impact whilst stepping into the opportunity to build your skills in a fast growing organisation.