Overview

Guest Service Agent - The Inchcolm Hotel at EVT - Entertainment | Ventures | Travel is a role focused on delivering exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel’s high standards of service. The Inchcolm is part of EVT, a market-leading experiences company with a diverse portfolio across entertainment, ventures, and travel.

Key Responsibilities

- Welcome guests warmly and ensure smooth check-in/check-out
- Respond promptly to guest needs and special requests
- Coordinate with housekeeping and maintenance for room readiness
- Manage reservations and daily guest transactions accurately
- Provide information about hotel services and local attractions
- Maintain a clean, safe, and professional front desk environment
- Participate in training and team meetings

Skills & Experience

- Strong customer service and communication skills
- Familiarity with hotel systems and procedures
- Ability to collaborate across departments




- Detail-oriented and accurate in transactions
- Adaptable and open to continuous learning
- Knowledge of WH&S; and operational policies

Benefits & Perks

- Incredible team member discounts from your first day on-the-job
- 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more
- Discounts on movie tickets and entertainment experiences
- Seasonal savings at partner venues
- Rapid career growth opportunities through the EVT network
- Local community involvement and charitable giving
- Australia and NZ’s largest and most diverse experiences company

Employment details

- Employment type: Part time
- Job function: Other
- Industries: Hospitality

Join The Inchcolm and become an EVT experience creator and Daymaker. When you apply, you will be directed to Dayforce to complete your application and screening questions.

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📌 Guest Service Agent - The Inchcolm Hotel (Queensland)
🏢 EVT - Entertainment | Ventures | Travel
📍 Queensland