Front Office Receptionist – Part-Time/Casual

The Lookout Resort | Noosa Heads

About the Role

Employment Type: Casual
Hours: Flexible part-time roster

Option 1: Monday to Wednesday, 8:30am – 4:00pm
Option 2: Thursday and Friday, 8:30am – 4:00pm, plus Saturday 9:00am – 12:30pm
Additional hours may be available during peak periods.

About Us

The Lookout Resort is a beautiful boutique resort nestled high on Noosa Hill — close enough to all the attractions, yet far enough away to provide a peaceful and relaxing retreat.

We pride ourselves on delivering a high level of service, presentation and cleanliness, ensuring every guest enjoys a memorable stay.

About You

You’re naturally warm, friendly and approachable, with a bubbly personality and a genuine passion for hospitality.

You enjoy meeting people, making guests feel welcome and going the extra mile to create a great guest experience.

Hospitality, accommodation or guest services experience is highly regarded, as is a good knowledge of Noosa, including its beaches, restaurants, attractions and local hotspots.

Most importantly, you will be:

· Reliable and well organised

· Professional and well presented

· Confident communicating with guests

· Able to work independently

· Comfortable managing competing priorities

· Calm and friendly when things get busy

· Naturally attentive to detail

· Flexible and willing to help wherever needed

About the Role

Reporting directly to the On-Site Managers, you will play an important role in the smooth day-to-day operation of the resort.

Your responsibilities will include:

· Warmly welcoming arriving and departing guests and providing a friendly, personalised experience

· Spending time with guests on arrival and sharing local knowledge, including recommendations for restaurants, attractions and things to do





· Processing online and telephone reservations through our PMS (Resly)

· Ensuring guest communications are accurate and sent promptly

· Answering incoming calls and assisting with guest enquiries, reservations and requests

· Processing deposits, entering data, issuing receipts and processing EFTPOS transactions

· Using our PMS system and maintaining accurate records

· Preparing apartments for incoming guests and ensuring they meet our presentation standards

· Coordinating and overseeing cleaning contractors

· Maintaining master key control

· Ensuring accurate room status information is maintained and communicated

· Identifying maintenance issues and, with management approval, arranging trades to attend where required

· Maintaining a high level of attention to detail across guest service and apartment presentation

· Proficient with Microsoft Outlook, Word and Excel

· Assisting with the smooth day-to-day operation of the resort

· Being versatile and jumping in to help wherever required

What We’re Looking For

A keen eye for detail is essential. You will take pride in the way the resort and apartments are presented and understand that the little things can make a big difference to a guest's experience.

You’ll also need to be comfortable working independently, using computer systems and managing multiple tasks while maintaining a friendly and professional approach.

Most importantly, we’re looking for someone who genuinely enjoys people and hospitality.

Let's Go!

If this sounds like you, we’d love to hear from you!

Come and join our fantastic team at The Lookout Resort and help us deliver the welcoming, personalised experience our guests have come to expect.

Apply now with your CV and tell us a little about yourself and why you’d be a great fit for our team!

Pay: $33.00 – $40.00 per hour

Work Authorisation:

- Australia (Required)

Location:

- Noosa Heads QLD 4567 (Preferred)

Work Location: In person

📌 Front Office Receptionist Part-time (Noosa Heads)
🏢 Gavelle Property Management
📍 Noosa Heads