Le Sansa is an Australian women’s footwear brand focused on combining style, comfort and thoughtful design. We’re a small, hands-on e-commerce team and are looking for a Customer Service Coordinator to join us on-site in Silverwater and take ownership of the day-to-day customer experience.

This is not a call-centre role. You’ll sit directly with our e-commerce and operations team, giving you access to the people, products and information you need to solve customer problems quickly and properly.

What you'll be doing

- Manage customer enquiries across email, Gorgias and other customer service channels
- Respond to questions about sizing, fit, products, orders, shipping, exchanges and returns
- Ensure every customer enquiry is followed through and nothing is missed
- Manage and follow up open customer service tickets
- Assist customers with returns, exchanges, refunds and store credits
- Work within Shopify to review orders and customer information
- Liaise directly with our warehouse and e-commerce team to resolve order issues
- Provide thoughtful product and fit advice to customers
- Escalate unusual or sensitive customer issues when required
- Identify recurring customer issues and communicate feedback to the wider team
- Help improve our customer service processes, templates and workflows

We're looking for someone who

- Has excellent attention to detail and notices when something has been missed or needs following up
- Is highly organised and reliable




- Takes ownership of problems instead of letting them sit unresolved
- Has excellent written English and can communicate warmly and clearly
- Is comfortable managing a busy inbox and prioritising urgent enquiries
- Can keep track of multiple customer issues without losing important details
- Is confident learning recent software and systems
- Enjoys helping customers and finding practical solutions
- Can work independently while being comfortable sitting within a small team
- Is available to work on-site in Silverwater

Experience with e-commerce, Shopify or Gorgias is highly regarded, but we’re also open to someone with robust customer service experience who is willing to learn.

Why join Le Sansa?

You’ll be working directly inside a growing Australian e-commerce brand rather than in a separate customer service department. You’ll learn how an online brand operates across customer service, e-commerce, product, fulfilment and returns, while having the prospect to genuinely improve the customer experience.

We’re looking for someone who wants to take real ownership of customer service, is meticulous with detail, and becomes an important part of our team.

To apply

Please send your resume and a short introduction outlining your customer service experience and why you think you’d be suited to working within a fast-moving e-commerce brand to [email protected].

Pay: $31.00 – $35.00 per hour

Work Location: In person

📌 E-Commerce Customer Service Coordinator (Silverwater)
🏢 Le Sansa
📍 Silverwater