About the Role
We are seeking an organised, reliable and customer-focused Customer Service and Administration Officer to support our Virginia manufacturing and depot operations during the busy summer fresh produce season.

This is a fixed-term seasonal casual position. Working hours are determined by customer demand and operational requirements. The role covers customer service, order processing, production administration, stock coordination, customer pickups and general depot support.

You will be a key point of contact between customers, production, sales, transport providers and the wider operations team. Strong communication, attention to detail and the ability to manage changing priorities in a quick-paced environment are essential.

Key Responsibilities

- Receive, process and confirm customer orders (quantities, delivery requirements and dates)
- Enter and maintain sales orders, production information, stock movements and records in SAP or relevant systems
- Respond to customer enquiries by phone and email and provide order, production, stock and delivery updates
- Liaise with production on priorities, stock availability and completion dates
- Coordinate with transport providers and internal teams for deliveries and stock transfers
- Prepare delivery paperwork, production documents, labels and invoices
- Monitor orders from receipt through to production and dispatch
- Assist customers collecting smaller orders and load cartons/trays into vehicles
- Maintain accurate customer, order, inventory and production records
- Assist with daily production/inventory reporting,



stock reconciliation and discrepancy investigation
- Support purchasing, consumables, general depot administration, filing and stocktakes
- Provide administrative support to the Production Coordinator and site leadership
- Follow all company safety, quality, privacy, manual-handling and operational procedures

About You

- Experience in customer service, administration, order processing, logistics or manufacturing support
- Robust written and verbal communication skills; confident dealing with customers, production staff, transport providers and internal stakeholders
- Excellent attention to detail and data accuracy
- Strong organisational and time-management skills; able to prioritise multiple urgent tasks
- Comfortable working independently and as part of a team
- Proficient in Microsoft Outlook, Excel and Word
- Experience with SAP, ERP or order-management systems highly desirable
- Experience in manufacturing, packaging, warehousing, logistics or fresh produce desirable but not essential
- Willingness to learn production processes, material numbers, product specifications and stock control
- Physically capable of lifting and loading cartons/trays
- Reliable,



punctual and able to maintain strong attendance throughout the season
- Full working rights in Australia and valid police clearance required

Working Hours and Employment Period

- Fixed-term seasonal casual role with full-time hours generally expected during the busy summer season
- Employment period confirmed before commencement and may be adjusted based on seasonal needs
- Hours vary according to orders, production schedules and demand; shorter shifts may apply in quieter periods
- Additional/extended hours and some weekend work may be required during peak times
- Flexibility to work varied hours is essential
- Ongoing employment beyond the seasonal period is not guaranteed and depends on business needs and performance

What’s on Offer

- Full training in products, processes and systems
- Seasonal hours aligned with operational demand
- Experience across customer service, manufacturing administration, logistics and stock control
- Supportive team environment
- Opportunity to develop SAP and production system skills
- Exposure to a fast-paced manufacturing and fresh produce environment
- Potential consideration for future seasonal or ongoing opportunities based on performance and business requirements

Job Type: Temporary

Pay: $36.81 per hour

Application Question(s):

- Full work right without limitation?

Experience:

- SAP: 1 year (Required)
- Microsoft Office: 1 year (Required)
- Administrative: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Service and Administration Officer (Virginia)
🏢 Nest Labour
📍 Virginia