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Clinical Software & Integration Support

Clinical Software & Integration Support

Location: Multiple Locations

AEA is seeking a Clinical Software & Integration Support Specialist to provide frontline support for PIMS and clinical applications

- Support business-critical clinical software systems
- Drive process improvements and system consistency
- Collaborative team with growth and learning opportunities

We’re looking for a Clinical Software & Integration Support Specialist to provide first-line support for our Practice Information Management Systems (PIMS) and related clinical applications across our network.
As the primary point of contact for systems such as RxWorks, VetCheck, Vedi and SmartFlow, you’ll help staff resolve issues, maintain system configurations, support new users and clinics, and ensure the smooth day-to-day operation of critical clinical software.

Key Responsibilities

- Provide first-line support for clinical software and PIMS applications, managing incidents and service requests through to resolution.
- Troubleshoot user issues relating to patient records, billing, appointments, reporting, templates, and user access.
- Escalate complex issues and vendor-related defects when required.
- Maintain system configurations, templates, forms, user groups, and operational settings.
- Support the onboarding of new users, clinics, and workflows.
- Assist with system standardisation initiatives and ensure data integrity across platforms.
- Create and maintain knowledge base articles, procedures, and user documentation.




- Identify recurring issues and contribute to continuous improvement initiatives.
- Ensure requests comply with governance and change management processes.
- Contribute to CAB discussions and support ongoing system enhancements.

We are looking for a customer-focused problem solver who enjoys supporting users, improving processes, and working with business-critical software.
What You’ll Bring

- Experience supporting end users with business-critical software platforms.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience using service desk or ticketing systems.
- Strong attention to detail and commitment to data integrity.

Highly Regarded

- Experience supporting PIMS platforms, including RxWorks or similar systems.
- Experience within veterinary, healthcare, or clinical environments.
- Experience working with software vendors to resolve issues.
- Experience creating support documentation and knowledge base content.

Why Join Us?

- Be part of a team dedicated to supporting quality patient care.
- Contribute to system improvements and business-wide standardisation initiatives.
- Work in a collaborative and supportive environment.
- Access ongoing learning and professional development opportunities.

If you’re an experienced software support professional looking to make a meaningful impact in a clinical workplace, we’d love to hear from you. Apply today with your resume and cover letter.

AEA

Location: 15 Dennis Rd, Springwood QLD 4127

Employment Type:

- Full Time (Permanent)

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