System Engineer-FAE

Location

ANZ, Melbourne-based

Category

Engineering

Employment Type

Contractor

Your Role and Responsibilities

- Implement storage system structure to meet business requirements and performance goals.
- Set up field site Proof of Concept (PoC) configurations based on customized infrastructure.
- Provide solid customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance and Quality Assurance (QA) team's service operation.
- Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases.
- Develop and maintain NAS configuration and management systems and processes on a project basis.
- Collaborate with Product and Service teams to administer post-sales support for customers.
- Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.
- Coordinate and manage assigned projects,



including product certification, PoC, and RMA cases, among other responsibilities.
- Perform system configuration, testing, and evaluation.
- Develop system engineering plans and procedures.
- Address technical documentation and maintain the process and quality of document launches, such as white papers, etc.

Required Technical and Professional Expertise

Experience:

- Minimum 3 years of proven experience in ICT industry. Storage, Server, or data management are preferred.

Educations:

- B.S. in Electrical Engineering, Information Technology, Computer Science related, technical discipline.

Knowledge:

- Project management knowledge and experience.
- Proficiency in NAS configuration and management systems and processes.

Skills:

- Customer service orientation and experience assisting customers with technical issues
- Experience in after-sales technical support and RMA case monitoring.

📌 System Engineer-FAE (Melbourne)
🏢 QNAP
📍 Melbourne