Position Summary/Objectives of Incumbent:
Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major activities to be performed:

Administration / Planning & Reporting

- Provide quotes for small works, T&M;, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
- Assist Customer Engineers with complex technical problems




- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.

WHS, Workplace and Quality

- Take all necessary steps to ensure OH&S; requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time

Please note:

- On Call Rotating Roster 1 every 4 weeks
Company Vehicle

Employees reporting to Incumbent:

- customer engineers

Main contacts within Company

- Warehouse/inventory management staff,

- Service Technical Support,

- Safety Manager,

- Sales Staff

- Service Admin Support Staff

Main contacts outside the Company

- Customers,

- Subcontractors

- Vendors

Education/Qualification:

- Electrical or Electronics Trade qualification

- Supervisory/management qualification

Specialist Knowledge:

- Interpersonal and relationship management skills

- Communication skills and commercial acumen

Practical Experience:

- Proficiency in Microsoft Office applications

- Proven track record within the power industry managing a field service team

Personal Characteristics:

- Customer-centric

- Team player

- Well organised

- Solution oriented

📌 Supervisor Service Operations - Power (Melbourne)
🏢 Vertiv
📍 Melbourne