ACE Disability Support Services

THE SUITABLE APPLICANT MUST HAVE NDIS INDUSTRY EXPERIENCE.

NDIS Administration & Operations Officer

Queensland Full-time / Part-time Immediate start available — though we'll happily wait for the right candidate

About the role

This is a newly created, senior position with a growing and caring NDIS provider. We look after our staff first, so our staff can look after our participants. We've built a great ACE team of more than 30 employees, and we consider them family. Like any family, we each have our own strengths and weaknesses, none of us are perfect but we work as a team, support one another and get better every day. We value open, upfront communication and expect honesty at all times. Our focus is becoming better not bigger, we're looking for the right person to come on the journey with us, commit to a long-term future and become an integral part of the organisation.

ACE Disability Support Services is looking for an experienced, organised and proactive NDIS Administration & Operations Officer to be the engine room of our business. Reporting to the Directors and working with other Senior Managers. You will have administration support to assist you in your role while ensure our operations running smoothly and compliantly. It's a varied, hands-on role for someone who takes pride in doing it right and who genuinely enjoys being part of the NDIS, knowing the work you do supports vulnerable people who need it most.

This is largely an office role with (home-based work available). But if you enjoy getting out into the community, we can offer that too, marketing and social events, meeting with stakeholders, employees and participants, visiting work sites to make sure best practice is being followed and compliance is maintained.

What you'll be doing

- NDIS management systems — working across our NDIS management system (ideally ShiftCare, though not mandatory) to keep participant and operational data accurate and current.



As long as you're willing to learn a new system — or can convince us why yours is better — we're a flexible organisation, happy to adapt to ensure our ongoing success.
- Rostering — ensuring efficient, well-planned rostering and filling gaps to maintain continuity of care.
- Compliance & audit — applying strong knowledge of NDIS compliance and audit processes to keep us audit-ready at all times.
- Shift notes & shift compliance — checking staff shift notes and shift compliance against NDIS standards and participant goals.
- Registers & policies — maintaining company registers, and producing and issuing company policies and procedures.
- Staff training — ensuring staff training is current, appropriate and tracked.
- Action calendar — maintaining a calendar of actions for operational updates, payments and key deadlines.
- Offsite compliance visits — visiting participants, SIL homes and work sites to verify paperwork compliance and provide reports.
- Stakeholder communication — corresponding with participants, families, nominees and stakeholders, and being a first point of contact for phone calls from staff and stakeholders.

Skills & experience

- At least 3 years' NDIS administration experience, including compliance. You may not know it all, however, you will need to have and be able to demonstrate a fundamental knowledge of the NDIS
- Experience with an NDIS management system — ideally ShiftCare, or the aptitude and willingness to master it
- Solid rostering experience and a knack for efficient scheduling.
- Strong working knowledge of NDIS compliance, the NDIS Practice Standards and audit processes.
- Confident with Microsoft Office (Outlook, Word, Excel) and general office systems.




- Excellent written and verbal communication, and a professional phone manner.
- Highly organised, detail-focused and able to juggle competing priorities to deadline.
- Discreet and trustworthy, with a strong commitment to participant privacy and confidentiality.
- Current NDIS Worker Screening Clearance and Working with Children Check (Blue Card), or willingness to obtain.
- Current driver's licence for occasional offsite visits.
- Someone who enjoys being part of the NDIS and finds real meaning in supporting vulnerable people in need.
- Someone who put in the effort required and be rewarded for the same

What we offer

- Attractive salary — a pro-rata starting salary of $100,000 per annum, available as casual, part-time or full-time, with other benefits available for discussion.
- Flexibility — negotiable flexible working arrangements for the right candidate, including a mix of office and work-from-home, and flexibility around start and finish times (for example, to fit school drop-offs and pick-ups).
- A genuine future — a senior role with a clear long-term future, where your contribution is valued and your efforts are rewarded.
- Support to succeed — a supportive team with dedicated administration support behind you.
- Ongoing development — training will be encouraged to support both your professional and personal growth.
- Meaningful work — a diverse, hands-on role where what you do makes a real difference to people's lives.

How to apply

If this sounds like you, we'd love to hear from you. Please send your resume and a short cover letter outlining your NDIS administration experience. Applications will be reviewed as they are received, so don't wait — apply today.

ACE Disability Support Services is an equal opportunity employer and welcomes applications from people of all backgrounds, including people with disability.

Pay: $50,000.00 – $100,000.00 per year

Work Location: Hybrid remote in Southport QLD

📌 NDIS Administrator & Operations (Southport)
🏢 ACE Disability Support Services
📍 Southport