Health Care Complaints Commission

Reference number

req53924

Occupation

Assessment Officer

Work type

Full-Time

Location

Sydney City

Salary Information

From AUD $116,981.00 to $129,492.00 per year

Closing date

15 September 2026 at 10:00am

Expression of Interest- Senior Assessment Officer

Do you want to be part of a meaningful organisation that plays a central part in maintaining the integrity of the NSW health system?

Do you have strong communication and team leadership skills? Are you a highly organised person who meets deadlines and is passionate about making a difference? If yes, we would love to hear from you!

What will you receive in return?

- Full Time, Temporary Clerk Grade 7/8 opportunity up to July 2027
- Salary range: from $116,981- $129,492 plus superannuation and annual leave loading

- Flexible working arrangements

Great office facilities walking distance from Central station

ABOUT THE HCCC

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 199 that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

ABOUT THE ROLE

The Assessment Division is responsible for the collection and analysis of information received by the Commission to assess risk and determine what further action is required to protect the health and safety of the public. The Senior Assessment Officer quality assures the work undertaken by the officers within their team while also managing a small caseload of higher risk or sensitive complaints.

To learn more about the position, please view the Role Description

About you:

- A strong communicator and leader capable of mentoring and supporting the development of your team members.




- A natural problem solver that is driven and motivated to manage a caseload of sensitive, complex, and other matters and coordinate assessment of related complaints with other team members.

- Confident and practices sound judgment to ensure complaint management complies with the Commission’s obligations under the Health Care Complaints Act and align with Regulatory Practice Principles.

- A motivated and cooperative attitude, who can contribute to a positive work-based culture.

HOW TO APPLY

Applicants are required to submit an online application. This will include:

- Current resume / curriculum vitae (maximum 5 pages)
Cover letter outlining your relevant skills and experience (maximum 1 page)

The selection process will include a comparative assessment to assist in determining your suitability for the role. This may include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

Essential requirements:

To be eligible to apply for this position, applicants must have existing Australian work rights.

The successful applicant will be required to complete a Background Verification Check which includes National Police (Criminal History), qualification and Working with Children’s checks.

Closing Date: 10.00am Tuesday 15 September 2026.

ADDITIONAL INFORMATION

For any questions about the position, please contact either Nicolette Horton at [email protected] or Antony Whitehouse at [email protected]

For any questions about the recruitment process, please contact People & Culture at [email protected]

Workplace adjustments are available on request.

The HCCC is committed to building a diverse and inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all backgrounds.

📌 Senior Assessment Officer (Expression of Interest) (Sydney)
🏢 Health Care Complaints Commission
📍 Sydney