You will manage complex social housing and housing assistance services delivering direct services to homeless customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

What you will be doing:

Appropriately and sensitively respond to customers experiencing homelessness or who are ready to transition from supported accommodation including understanding their specific housing needs
Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
Develop effective skilled relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
Supervise team activities and exercising delegation as required, including monitoring performance,



workload management, addressing operational issues and reporting.
Primarily work in the field, which includes meeting with customers who are rough sleeping. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Senior Housing Officer (Outreach and Frontline Services) (Gold Coast)
🏢 Queensland Government
📍 Gold Coast