Medical Receptionist — Casual | Windsor NSW

Location: Windsor NSW 2756 | Type: Casual | Pay: $30–$35 per hour

About Us

Join a friendly private general practice committed to excellent patient care and efficient clinic operations. Our team values clear communication, compassion, and a collaborative approach to delivering healthcare services to the Windsor community. We offer flexible hours, convenient parking, and a supportive environment where professional growth is encouraged.

Role Overview

We are seeking a professional Medical Receptionist with 1–2 years’ experience to support day-to-day front-of-house functions. This casual position suits someone adaptable, punctual, and experienced in managing high-volume patient flow while maintaining a calm, welcoming presence. You will be the first point of contact for patients and an essential part of our administrative and clinical support systems.

Key Responsibilities

- Greet patients and visitors with a warm, professional manner.
- Manage appointment bookings, cancellations, and reminders using practice management software.
- Answer multi-line phone system, triage calls, and direct inquiries to the appropriate staff member.
- Process patient registrations, update medical records, and maintain accurate demographics.
- Handle billing, payments, Medicare bulk-billing and private accounts in accordance with clinic policies.
- Coordinate patient flow to minimise waiting times and support clinicians to stay on schedule.
- Liaise with allied health providers, pharmacies, and external services when required.




- Maintain a tidy, welcoming reception area and uphold confidentiality and privacy standards.

Skills & Experience

- 1–2 years’ experience in medical reception or a similar healthcare administrative role.
- Familiarity with Australian healthcare systems, Medicare processes, and private billing preferred.
- Proficient with Medical Director and Pracsoft software, electronic medical records, and standard office applications.
- Excellent verbal and written communication skills with strong customer service focus.
- Organised, reliable, and able to prioritise tasks under pressure.
- High level of discretion and commitment to patient confidentiality.
- Experience with Accreditation processes

What We Offer

- Competitive hourly rate of $30–$38, reflecting experience and skills.
- Flexible hours to suit casual employment and work-life balance.
- On-the-job training and ongoing development opportunities to expand clinical administration skills.
- Convenient parking provided for staff and a supportive small-team setting.

Why Join Us

This is an ideal opportunity for a motivated medical receptionist seeking casual work in a trusted local practice. You will play a vital role in patient experience and clinic efficiency while benefiting from a welcoming team, practical training, and a schedule that respects your availability. We encourage applicants who are enthusiastic about healthcare administration and who take pride in delivering exceptional front-of-house service to apply immediately.

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