About Us
Hanly Dental Studio is growing, and we’re excited to welcome a new member to our team! We're currently seeking a passionate and dedicated Practice Manager to join our family-owned and operated practice. Our goal is to create a warm, welcoming setting for both our patients and team members, while delivering exceptional care and service.

At Hanly Dental Studio, we’re committed to clinical excellence and improving the oral health and well-being of our community. As our practice expands, we’re equally dedicated to supporting the personal and professional growth of our team.

About the Role
This position is available on a casual, part-time or full-time basis, depending on the successful candidate’s availability and suitability.

This role is ideal for someone with previous experience in dental administration, reception leadership, or practice coordination who is looking to take the next step in their career. The ideal candidate will be adaptable, detail-oriented, and confident leading a team while contributing to the ongoing growth and success of the practice.

As Practice Manager, you will be responsible for overseeing the day-to-day operations of the clinic, supporting and leading administrative staff, managing patient experience, monitoring practice performance, and ensuring efficient business operations. The role involves a combination of leadership, administration, and operational responsibilities, including managing patient communication, scheduling, billing processes, banking, compliance, stock control, and team coordination.

The ideal candidate will be well-presented, highly organised, and possess excellent communication, leadership, and people management skills. We're looking for someone who is enthusiastic about contributing to a modern, growing clinic and takes pride in delivering exceptional patient care and operational excellence. If you have a keen eye for detail, a passion for healthcare, and enjoy working in a supportive, close-knit team environment, we’d love to hear from you.

Key Responsibilities and Skills




Oversee the day-to-day operations of the practice, ensuring efficient workflows and exceptional patient experiences

Lead, mentor, train, and support reception and administrative staff

Manage patient bookings, appointment scheduling, and reception processes

Manage patient accounts, billing, and private health fund claims

Ensure accurate processing of payments, reconciliations, and daily banking

Monitor practice performance and assist with achieving operational and business goals

Maintain compliance with privacy legislation, infection control requirements, and practice policies

Act as the primary point of contact for patient enquiries, concerns, and feedback

Work closely with dentists and clinical staff to ensure smooth and efficient practice operations

Coordinate maintenance and re-stocking of dental and office supplies

Manage supplier relationships and ordering processes

Oversee incoming calls, emails, and patient communications

Prepare treatment rooms and clean and sterilise instruments

Assist with the preparation and presentation of treatment plans where required

Support recruitment, onboarding, and staff development initiatives

Ability to work independently and take initiative

Highly organised with strong attention to detail

Strong ability to learn new skills and adapt quickly

Excellent time management and problem-solving skills

Strong leadership and interpersonal skills

Requirements
Formal qualifications are not required

Previous experience in a dental practice is preferred

Previous experience in a practice management, team leadership, or senior reception role is highly regarded

Strong administrative and organisational skills

Experience with dental practice management software is advantageous

Excellent communication and customer service skills

What We Offer
Competitive remuneration based on experience

Supportive and friendly team environment

Ongoing training and professional development opportunities

Leadership role with autonomy and chance to make a meaningful impact

Modern, well-equipped practice

Opportunity to grow with a progressive and expanding clinic

📌 Dental Practice Manager (Mackay)
🏢 Hanly Dental Studio
📍 Mackay