Our Client

Our client is a major NSW Government justice agency supporting the delivery of courts, tribunals and community justice services across Recent South Wales. This opportunity sits within a specialist tribunal environment that helps resolve civil and administrative matters and provides accessible pathways to justice for individuals and the broader community.

The team supports a protective jurisdiction responsible for applications involving adults who may have difficulty making certain decisions independently, including matters where a substitute decision maker may need to be appointed. The work requires accuracy, confidentiality and sensitivity when handling legal records and interacting with members of the public.
This is an excellent opportunity to gain hands-on experience within the NSW Government justice sector while working in a busy, structured and purpose-driven registry environment.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About the Role

We are seeking four energetic and reliable Registry Officers to provide high-volume administrative, document and customer service support within a busy Sydney CBD legal registry.

This is a hands-on position where you will spend significant parts of the day processing, scanning, filing and physically moving case files. You will also support reception, respond to straightforward enquiries and ensure documents and correspondence are accurately recorded and distributed.

The environment is fast paced and deadline driven, making this opportunity particularly suited to candidates who enjoy staying active, can maintain accuracy through repetitive high-volume work and are comfortable balancing physical file handling with computer-based administration.

Registry positions in comparable Australian tribunal and court environments commonly involve maintaining physical and electronic records, processing correspondence, responding to public enquiries, supporting case management activities and ensuring documents are handled in accordance with established procedures.

Position: Registry Officer
Pay Rate: $39.30 per hour + super
Location: Sydney CBD
Working Arrangement: 100% onsite | No WFH
Hours: Full-time | 35 hours per week | 7 hours per day
Start Date: ASAP
Duration: 6 months from commencement

Key Responsibilities





- Scan and process high volumes of legal and administrative files each day
- Enter and update information accurately across electronic records and case management systems
- Print, collate, file, retrieve and distribute documents in accordance with registry procedures
- Move physical files safely between floors and nearby office locations using file trolleys
- Receive, sort and distribute incoming mail, correspondence and documentation
- Prepare outgoing documents for email, post, courier or internal distribution
- Provide professional reception coverage and assist visitors attending the registry
- Respond to straightforward telephone, email and face-to-face enquiries and escalate complex matters appropriately
- Maintain accurate physical and electronic filing systems to support efficient document retrieval
- Register and appropriately direct incoming correspondence to relevant teams
- Handle confidential and sensitive information with discretion and in accordance with government procedures
- Monitor allocated administrative tasks and prioritise competing workloads to meet daily deadlines
- Check documentation for completeness and follow established processes when identifying missing or incorrect information
- Liaise professionally with colleagues and internal stakeholders to support efficient registry operations
- Assist with general administrative duties and other operational requirements as directed
- Follow workplace health and safety requirements when handling, transporting and storing physical files

About You

You will be a practical, energetic and organised administrator who is comfortable working in a high-volume workplace. Similar Australian registry roles place strong emphasis on customer service, attention to detail, communication, competing priorities and the ability to quickly learn procedures and systems.

To succeed in this role, you will ideally bring:

- Previous experience in administration, registry operations, records management, data entry, customer service or a similar office support role
- Strong data entry skills with a high level of accuracy and attention to detail
- Confidence processing large volumes of documents within set timeframes
- Good working knowledge of Microsoft Office, particularly Outlook, Word and general computer-based administration
- Experience using electronic document, records or case management systems is highly regarded
- Strong organisational skills with the ability to manage repetitive tasks and competing priorities




- Clear and professional verbal and written communication skills
- A customer-focused approach when assisting members of the public and internal stakeholders
- Ability to follow established procedures and handle confidential or sensitive information appropriately
- Ability to work effectively both independently and as part of a collaborative team
- Willingness and physical capacity to regularly handle files, use trolleys and move documents between floors and nearby buildings
- Ability to remain productive and accurate in a rapid-paced, high-volume environment
- Previous experience within government, legal services, courts, tribunals, records management or regulated environments will be highly regarded
- Qualifications in business administration, legal services, records management or a related discipline are desirable but not essential
- Availability to work full-time onsite in Sydney CBD for the duration of the assignment
- Valid working rights in Australia are mandatory
- Australian Permanent Residency, Australian Citizenship or a valid long-term Australian work visa is required
- Applicants requiring employer sponsorship cannot be considered for this opportunity
- Willingness to complete required pre-employment and government compliance checks
- As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Application Process

Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at [email protected] and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).

Charter Diligence is an equal-chance employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

📌 Registry Officer (Sydney)
🏢 Charter Diligence
📍 Sydney