Looking for a compassionate Crisis Support Worker to commence ASAP in Mackay.

Your new company
Our client is a community-focused organisation that provides accommodation and support services for men experiencing homelessness or housing instability. They offer a safe and supportive workplace while assisting residents with accessing essential services, building independence, and working towards more stable long-term housing outcomes.Your new role

Provide crisis support and case management assistance to residents within a men's hostel and crisis accommodation properties Complete client intake assessments, case plans, referrals, and ongoing support activities Assist residents with daily living skills, including household tasks, routines, and independent living goals Maintain accurate case notes, documentation, and administrative records Liaise with internal teams and external support services to assist clients in securing and maintaining housing Support residents to access payments, community services, and other relevant programs Work collaboratively within a team-managed caseload environment Provide support across a 24/7 roster, including day, afternoon, sleepover, and overnight shifts

What you'll need to succeed
Certificate III in Community Services, Individual Support, or a related qualificationExperience in client intake, case management, support planning,



and referralsStrong administrative and documentation skillsUnderstanding of crisis intervention, homelessness, or community services environmentsFlexible availability to work a rotating 24/7 roster, including sleepover and overnight shiftsTeam-oriented approach with the ability to work independently when requiredWhat you'll get in return
This is a rewarding opportunity to join a dedicated community services team supporting men experiencing homelessness and housing instability. You'll provide both client support and case management while helping residents access housing, referrals, and essential services. The role will commence with approximately one shift per week, with opportunities for additional hours as you become established in the role. Ideal for a compassionate support worker seeking flexible work and the chance to make a meaningful difference in the community.What you need to do now
If youre interested in this role, applications can be submitted via the apply now button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.
If this job isnt quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3008825

📌 Crisis Worker (Mackay)
🏢 Hays
📍 Mackay