WorkTrybe are recruiting for an experienced Sales and Operations Manager
to lead and develop a team of Sales Specialists in a rapid paced, high performance environment.

This is an exciting opportunity for a proven people leader who enjoys coaching, mentoring and driving results. You'll play a key role in supporting team success, improving operational efficiency and creating a positive, accountable culture.
If you're passionate about developing people, leading from the front and delivering exceptional outcomes, we'd love to hear from you.

What You'll Be Doing

- Leading, coaching and mentoring a team of Sales and Operations Specialists
- Supporting the team with complex customer scenarios, escalations and application challenges
- Driving team productivity, conversion performance and service standards
- Conducting regular one-on-ones, coaching sessions and performance reviews
- Managing workflow prioritisation and ensuring key opportunities progress efficiently
- Supporting customers and internal stakeholders through escalations and complex conversations
- Working closely with cross-functional teams to improve processes and operational efficiency
- Monitoring KPIs, quality standards and team performance metrics
- Identifying opportunities to improve systems, workflows and automation
- Supporting onboarding, training and capability development across the team
- Creating a positive, accountable and high-performing team culture

To Be Successful You Will
- Have previous leadership,



coaching or mentoring experience within sales, financial services or customer-focused environments
- Be passionate about developing people and driving high performance
- Bring strong commercial judgement and decision-making capability
- Have excellent communication and stakeholder management skills
- Be confident managing escalations and challenging situations
- Be highly organised with strong attention to detail
- Thrive in fast paced, target driven environments
- Have experience working cross functionally with multiple business teams
- Have experience using CRM platforms such as Salesforce (highly regarded)
- Experience within financial services, fintech or a high-growth environment will be highly regarded

What's On Offer
- $150,000 - $170,000 OTE
- Additional earning opportunities through team performance incentives
- Lead a high-performing team with genuine career progression opportunities
- Ongoing learning, leadership training and professional development
- Hybrid working arrangements
- Sydney CBD office location
- Collaborative and supportive team culture
- Regular team events and social activities
- Wellbeing initiatives and employee support programs

Ready to Take the Next Step? If you're an experienced people leader looking for your next challenge and want to join a business that values performance, development and customer outcomes, we'd love to hear from you.

Apply now to take the next step in your leadership career.

📌 Sales and Operations Manager (Sydney)
🏢 WorkTrybe
📍 Sydney