- AO3 Business Support Officer
- $51.12 per hour + superannuation
- QLD Government opportunity
- Full-time, temporary contract (Monday – Friday)
- Initial 3-month contract with highly likely ongoing contract

About the Role
We are seeking a highly detail-oriented Business Support Officer to join a quick-paced team managing service maintenance quotes across a diverse asset portfolio. Play a critical role in supporting Work Order Management activities by investigating, coordinating and resolving work order and work request exceptions.

This role sits within a busy team responsible for processing contractor quotes related to the servicing and maintenance of fixed building equipment. You will work across a wide range of environments including schools, hospitals and residential facilities, supporting essential construction and maintenance projects.

Key Responsibilities:

- Process high volumes of service maintenance quotes and work orders received via a shared inbox
- Investigate and resolve work order and work request exceptions
- Review and assess contractor quotes for planned maintenance and call-out works
- Coordinate job progress with suppliers and internal stakeholders
- Determine the correct processing pathway, selecting from a large variety of contractors, based on factors such as service type, location and cost
- Accurately code and allocate costs.
- Process financial adjustments including journals and credits




- Enter and maintain data across internal systems and Excel-based databases
- Generate and manage unique reference numbers for each job and ensure consistency across documentation
- Liaise with contractors, clients and internal supervisors via email and phone

About You:

- Strong administrative background with experience in high-volume data processing
- Experience processing journals, credits, invoice validation or other financial transactions
- Previous experience in work order management, administration, business support, or operational support environments
- Understanding of billing processes and financial data accuracy (highly desirable)
- Exceptional attention to detail, particularly when working with financial information and operational data
- Intermediate experience across MS Office Suite, and confident using Excel
- Experience with Ellipse highly regarded
- Strong written communication skills and professional email etiquette
- Ability to manage a busy inbox and prioritise competing tasks
- Ability to follow documented processes while exercising sound judgement when escalating issues

Apply

To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at [email protected] | Please reference JOBID: 1658305
Reference number: 1658305
Profession:GovernmentGovernment

Company: empire group
Date posted: 27th Jul, 2026

📌 Business Support Officer (Brisbane)
🏢 empire group
📍 Brisbane