About the company
Our client is a highly regarded dental group with a strong reputation across cosmetic dentistry, dental implants and general dental care. Their premium cosmetic clinic is positioned in one of Sydney’s most prestigious areas and delivers a high-end patient journey for patients seeking advanced aesthetic and restorative treatment.
This is an excellent opportunity for a confident and people-focused Practice Manager who enjoys building team culture, coaching staff and creating a polished patient experience in a premium healthcare setting.
About the position
Our client is looking for an experienced Practice Manager to lead a premium cosmetic dental clinic in Sydney’s eastern suburbs, with a strong focus on team leadership, culture and performance.
Reporting to the CEO, you will be responsible for guiding the front-of-house and clinical support teams, setting clear expectations and ensuring the practice runs smoothly each day. You will be a visible leader on the floor, supporting staff, managing patient flow and creating an setting where the team feels confident, accountable and motivated.
The clinic provides a range of high-value dental treatments, including veneers, dental implants, crowns, teeth whitening, Invisalign, smile makeovers and other cosmetic procedures. Your role will be to ensure the team delivers a consistent premium experience from the first enquiry through to post-treatment follow-up.
Key responsibilities include:
- Leading, mentoring and developing front-of-house and clinical support teams
- Building a positive, professional and accountable team culture
- Supporting recruitment, onboarding, training and performance management
- Setting service standards and ensuring they are delivered consistently
- Managing daily workflow, appointment book structure and patient flow
- Coaching the team to improve communication,
conversion and patient retention
- Handling escalated patient concerns with professionalism and discretion
- Working closely with senior leadership on reporting, performance and operations
- Supporting process improvement across scheduling, systems and patient experience
- Ensuring compliance, presentation standards and operational consistency
Key Requirements
- Proven experience in dental, medical aesthetics or premium healthcare management
- Strong people leadership skills across clinical and non-clinical teams
- Ability to coach, motivate and hold team members accountable
- Experience with recruitment, onboarding, training and performance management
- Strong understanding of premium patient service and high-end healthcare delivery
- Confident managing patient concerns and supporting complex treatment journeys
- Commercial awareness across appointment books, chair utilisation and revenue
- Highly organised, composed under pressure and solutions-focused
- Experience with Dental4Web and HubSpot highly regarded
- Familiarity with AHPRA compliance requirements is desirable
On offer
- Opportunity to join our clients' team in a leadership-focused Practice Manager role
- Premium cosmetic dental clinic in Sydney’s eastern suburbs
- Direct exposure to senior leadership and strategic decision-making
- Strong opportunity to shape team culture and service standards
- Support from a broader dental group with established systems and resources
- Work with a high-performing team across cosmetic and implant dentistry
- Hands-on leadership role with genuine influence over daily operations
- Excellent career opportunity for a Practice Manager who leads from the front
Contact details
For more information, please contact Louisa Hancock Principal Associate via email:
[email protected]
Apply now to join our clients' team and lead a premium dental team focused on excellence, growth and patient care!
📌 Dental Practice Manager | Eastern Suburbs | Leadership Role (Sydney)
🏢 Gorilla Jobs
📍 Sydney