Adelaide SA 5000

Full time - 38 hours per week

Salary range - $75,000 - $90,000

About AVI

Australian Virtus Institute (AVI) is a Registered Training Organisation offering nationally recognised courses in Adelaide and Sydney, Australia. We specialise in vocational training for international and domestic students, helping you gain skills, recognised qualifications, and career opportunities in Australia and beyond.

Australian Virtus Institute is committed to fostering academic excellence and providing satisfying educational experiences for our students.

About the role

We are seeking for an ICT Customer Support Officer to join our team. You will play a vital role in ensuring the smooth operation of our IT systems across our Adelaide SA campus. You'll provide hands-on technical support to staff, students, and the wider school community, helping to create a positive and effective learning atmosphere through reliable technology management.

As a member of our team, your responsibilities will include:

▪️ Responding to service requests with professionalism and efficiency

▪️ Supporting users with software installations, account access, password resets, and connectivity issues

▪️ Assisting with software deployment, updates, and configuration across supported platforms

▪️ Providing basic support for network connectivity, Wi-Fi access, and user account management





▪️ Troubleshooting and resolving issues across technologies such as desktops, laptops, mobile devices, servers, printers, routers, modems and business applications

▪️ Monitoring devices, servers and networks to ensure proper operation and detect issues before they affect business operations

▪️ Repairing, replacing or arranging replacement of faulty ICT hardware, cabling and peripheral devices

▪️ Documenting service requests, troubleshooting steps, test results and resolutions

▪️ Delivering exceptional customer service and communicate technical information clearly

About you

To be successful in the role you will have:

▪️ Relevant Experience: Previous experience in a customer-facing IT support or service desk environment

▪️ Relevant Qualification: AQF Certificate/Diploma or higher in Information Technology

▪️ Technical proficiency: Familiarity with Windows, macOS, and mobile operating services and networking knowledge and experience with cloud-based systems (e.g. Microsoft 365)

▪️ Communication skills: Strong customer service and communication skills to interact with diverse individuals

▪️ Organizational skills: Ability to prioritise and manage multiple tasks in a fast-paced workplace and maintain a structured work environment

📌 ICT Customer Support Officer (Adelaide)
🏢 Australian Virtus Institute
📍 Adelaide