Do you want to deliver work that truly matters to our community?

There's never been a better time to join the energy industry! At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world leading experts.

Customer Service Officer – Permanent – Perth CBD

The Customer Service Officer is responsible for providing efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.

Your Role in Action

- Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers
- Ensure governance and compliance requirements are met in order to mitigate risk to Western Power
- Managing assigned workload and customer experience
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for planning and implementing daily and weekly allocated work

What Makes You a Great Fit

- WA Certificate of Education or equivalent
- Solid relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology – MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills




- Demonstrated ability to achieve competency in using workplace web-based applications.
- Demonstrated ability to achieve competency in applying technical information

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
- In office café available for convenient meals and refreshments throughout the day.

Applications close on 02/09/2026

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan.

Learn more about Western Power here: About (westernpower.com.au)

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)

📌 Customer Service Officer (Perth)
🏢 Western Power WA
📍 Perth