About the role

Luxora Hotels and Management Pty. Ltd. is seeking experienced, professional and customer-focused Hotel Receptionists to join its front-office team in Townsville. The successful applicants will provide attentive service to hotel guests throughout the reservation, arrival, stay and departure process.

Key responsibilities

- Welcome guests and complete check-in and check-out procedures.
- Confirm reservations and allocate rooms according to guest requirements.
- Process recent bookings, cancellations and reservation amendments.
- Answer telephone, email and in-person enquiries.
- Provide information about hotel services, facilities and local attractions.
- Verify guest details, accounts and payment information.
- Process payments, deposits, refunds and accommodation charges.
- Issue room keys and explain hotel facilities and procedures.
- Respond to guest requests and coordinate assistance with other departments.
- Receive and resolve guest concerns and complaints professionally.

About you

- At least one or two year(s)



of relevant hotel reception or front-office experience.
- Experience with hotel reservations, check-in and check-out procedures.
- Experience processing payments and maintaining guest accounts.
- Strong customer-service and problem-solving abilities.
- Clear verbal and written communication skills.
- Good computer, data-entry and administrative skills.
- The ability to remain professional when managing complaints or busy periods.
- The ability to work independently and as part of a hotel team.
- Availability to work a rotating roster, including mornings, evenings, weekends and public holidays.
- A Certificate III or higher qualification in hospitality, tourism or a related field (desirable).

About us

Luxora Hotels and Management Pty. Ltd. is an equal-opportunity employer. Suitably qualified Australian citizens, permanent residents and other applicants with valid Australian work rights are encouraged to apply.

📌 Hotel Receptionists – Multiple Positions (Townsville)
🏢 Nameless
📍 Townsville