About the role

This is a high-quality customer service and marine operations role. You are required to perform vessel duties safely and efficiently while delivering professional hospitality experience within a water-based tourism environment. This role also requires collaboration with all team members and strict adherence to company policies, procedures, and organisational values.

Key responsibilities

- Deliver professional and engaging customer service & entertainment throughout the passenger journey.

- Provide accurate information about onboard products, services (including the Navigators Group tourism products & services), destinations and tourism experiences.

- Prepare and serve food and beverages in accordance with company standards, RSA requirements and food safety regulations.

- Maintain high standards of vessel cleanliness, presentation and hospitality service.

- Assist passengers with seating & accessibility. Provide additional support to customers where required, including safe and respectful assistance for individuals with disabilities, following all required safety protocols.

- Ensure customer complaints or feedback are handled in a qualified manner and escalated when required with necessary reporting/recording.





- Follow directions from the Skipper and/or supervisor during vessel operations.

- Maintain area presence & awareness of passenger safety and wellbeing at all times.

- Complete opening and closing vessel procedures and daily checklists.

- Process payments and transactions accurately using POS systems.

About you

- Strong customer service and communication skills

- Experience in hospitality, tourism or customer-facing roles

- Ability to work effectively in a team environment

- Reliable, organised and professionally presented

- Demonstrated understanding of workplace safety practices

- Working with Vulnerable People Registration

- Responsible Service of Alcohol (RSA) License

- Do Food Safely Certificate

- National Police Check clear of encumbrances

- Evidence of a valid authority to work in Australia

About us

The Navigators Group aims to provide exceptional visitor experiences every day. The Navigators Group will create, develop, and deliver a range of innovative and unique customer-focused World Class experiences. At the Navigators Group, we are driven by our core values: Humility, Respect, Honesty, and Integrity.

📌 Food and Beverage Attendant/Vessel Crew (Hobart)
🏢 Navigators
📍 Hobart