Concierge & Building Services Officer

Location: North Melbourne, VIC
Employment: Full-time
Hours: Monday to Friday

About the Role

DTMF Group is seeking a polished, proactive and hands-on Concierge & Building Services Officer to represent our team at a commercial property in North Melbourne.

As the face of the building, you will be the first point of contact for tenants, visitors, contractors and service providers. Strong communication skills, professional presentation and a genuine commitment to exceptional customer service are essential.

This is not a desk-only concierge position. We are looking for someone who takes pride in the building, notices what needs attention and is prepared to roll up their sleeves to ensure it remains welcoming, safe and exceptionally well presented throughout the day.

Key Responsibilities

- Provide a professional, welcoming and visible front-of-house presence

- Greet tenants and visitors and assist with directions and general enquiries

- Build positive working relationships with tenants, contractors and service providers

- Respond to tenant enquiries and requests promptly and professionally

- Manage visitor and contractor sign-in and sign-out procedures

- Coordinate couriers, deliveries and contractors attending the building

- Liaise closely with Building Management, cleaners, maintenance teams and security providers

- Assist with authorised access-card activations, replacements and cancellations

- Maintain accurate visitor, contractor, access-card and incident records

- Assist with lost property enquiries

- Provide basic assistance with meeting-room screens, printers and common office equipment

- Conduct regular walkthroughs of the building and common areas





- Take ownership of the building’s day-to-day presentation

- Spot clean entrance glass, fingerprints and presentation surfaces when required

- Attend promptly to minor spills, visible debris and overflowing bins between scheduled cleaning services

- Check ground-floor amenities and replenish washroom consumables as required

- Identify and report maintenance, cleaning, safety and presentation issues

- Report lighting faults, leaks, plumbing issues, damaged fixtures and other building defects

- Assist approved contractors with access and directions to service areas

- Monitor cleaning products and washroom consumable stock

- Escalate urgent safety, security or maintenance matters promptly

- Provide clear updates and thorough handover information to management

About You

You will be someone who:

- Is an excellent communicator and enjoys engaging with people

- Is professional, polished and well presented

- Has a warm, approachable and customer-focused manner

- Takes pride in being the face of a commercial building

- Is proactive and notices issues before they become complaints

- Is genuinely hands-on and willing to assist wherever needed

- Is comfortable completing light cleaning and presentation duties

- Can work independently, use initiative and take ownership





- Is organised and able to maintain accurate records

- Is confident using computers, email and basic office technology

- Is reliable, punctual and responsive to management

- Has strong attention to detail and a safety-conscious approach

Previous experience in concierge services, front of house, facilities management, commercial property, customer service, security, hospitality or building services will be highly regarded.

What We Offer

- A stable, full-time Monday-to-Friday position

- A professional commercial property environment

- Support from an established operations and management team

- A varied role combining customer service, concierge duties and facilities support

- The opportunity to take genuine ownership of the building’s daily presentation and service delivery

- Training and ongoing operational support

Apply Now

If you are a confident communicator who is qualified, approachable and willing to roll up your sleeves, we would like to hear from you.

This role is ideal for someone who takes pride in creating an excellent first impression and ensuring a commercial building remains welcoming, organised and exceptionally well presented.

Please apply through SEEK with your current resume and a brief summary outlining your relevant experience and why you would be suited to this role and please insert your linkedin profile. You can also email ••••@dtmfcleaners.com.au .

DTMF Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful workplace for all employees. We welcome applications from people of all backgrounds, experiences and abilities.

📌 Concierge & Building Services Officer – North Melbourne
🏢 DTMF Group
📍 North Melbourne