As the first point of contact for our clinic, you will be the friendly face that greets clients and their pets, helping create a welcoming and supportive experience from the moment they arrive. Our reception team plays a very important role in the lives of our clients. You will often be the first person pet owners speak to during many stages of their pet's life — from the excitement of bringing home a new puppy or kitten, to times of stress when a beloved pet is unwell, and sometimes during difficult moments of grief. Compassion, empathy, and kindness are essential in this role.

Key responsibilities
Greeting clients and their pets with a warm, friendly, and professional attitude
Providing exceptional customer service both in person and over the phone
Managing appointment bookings and clinic schedules
Assisting clients with enquiries and providing clear information about services
Processing payments and maintaining accurate client records
Supporting the veterinary team to ensure the smooth daily running of the clinic

About you
Previous reception or customer service experience is highly regarded.



Experience in a veterinary clinic is advantageous but not essential — we welcome applicants with strong reception experience from other industries who are eager to learn.
Has a naturally personable and friendly manner
Delivers A-grade customer service and genuinely enjoys helping people and their pets
Is well presented, punctual, and reliable
Is willing to go the extra mile for clients
Shows compassion and empathy when supporting clients through both happy and difficult moments
Can confidently follow established processes and procedures
Is versatile and adaptable, understanding the natural ebbs and flows of a busy veterinary practice
Remains calm and organised during busy periods
Works well as part of a team while also being proactive and self-motivated

Benefits
Part-time or Full time employment options available
A supportive and friendly team setting
The opportunity to work with people who genuinely care about animals and their owners
A wide-ranging role where no two days are the same

📌 Receptionist Chinchilla
🏢 Chinchilla Vet Services
📍 Chinchilla