About the role

Luxora Hotels and Management Pty. Ltd. is seeking experienced, professional and customer-focused Hotel Receptionists to join its front-office team in Townsville. The successful applicants will provide attentive service to hotel guests throughout the reservation, arrival, stay and departure process.

Key responsibilities
Welcome guests and complete check-in and check-out procedures.
Confirm reservations and allocate rooms according to guest requirements.
Process new bookings, cancellations and reservation amendments.
Answer telephone, email and in-person enquiries.
Provide information about hotel services, facilities and local attractions.
Verify guest details, accounts and payment information.
Process payments, deposits, refunds and accommodation charges.
Issue room keys and explain hotel facilities and procedures.
Respond to guest requests and coordinate assistance with other departments.
Receive and resolve guest concerns and complaints professionally.

About you
At least one or two year(s)



of relevant hotel reception or front-office experience.
Experience with hotel reservations, check-in and check-out procedures.
Experience processing payments and maintaining guest accounts.
Robust customer-service and problem-solving abilities.
Transparent verbal and written communication skills.
Good computer, data-entry and administrative skills.
The ability to remain qualified when managing complaints or busy periods.
The ability to work independently and as part of a hotel team.
Availability to work a rotating roster, including mornings, evenings, weekends and public holidays.
A Certificate III or higher qualification in hospitality, tourism or a related field (desirable).

About us

Luxora Hotels and Management Pty. Ltd. is an equal-opportunity employer. Suitably qualified Australian citizens, permanent residents and other applicants with valid Australian work rights are encouraged to apply.

📌 Hotel Receptionists – Multiple Positions Townsville
🏢 Important Company of the Sector
📍 Townsville