Job Description
Coach Franchisees for performance: Build trusted relationships with Franchisees, providing practical coaching, commercial advice and constructive challenge to improve business performance.
Turn data into action: Use insights across settlements, pipeline, conversion, broker productivity and customer performance to identify opportunities and focus Franchisees on the actions that will make the biggest difference.
Drive regional growth: Support Franchisees to strengthen lead management, business development, local area marketing and broker capability to deliver sustainable growth.
Bring business plans to life: Help Franchisees develop and execute clear Business and Action Plans, maintaining solid accountability and follow-through against agreed priorities.
Support the franchise journey:



Tailor your coaching to each business and provide support through key milestones including onboarding, growth, renewals, succession and change.
Champion customer and business initiatives: Help Franchisees adopt recent products, tools, sales disciplines and operating practices that improve customer and commercial outcomes.
Connect the network: Create opportunities for Franchisees to share best practice and learn from peers, while partnering with State leadership and central teams to remove barriers and unlock opportunities.
Uphold robust standards: Support Franchisees to meet operational, customer, commercial and governance expectations, proactively identifying and escalating risks where needed.

📌 Retail Business Consultant Melbourne
🏢 Lendi Group
📍 Melbourne