Senior Interactions & Analytics Lead Western Australia

Senior Interactions & Analytics Lead Western Australia

25 Aug
|
Cba
|
Western Australia

25 Aug

Cba

Western Australia

Bankwest is seeking a Senior Interactions Lead to drive data-informed customer insights across voice and digital channels. You will partner with key stakeholders to optimize workforce planning, enhance digital adoption, and improve operational efficiency.

The role focuses on IVR deflection, digital messaging, and enabling transformation with AI-enhanced tooling. This is a hybrid position based in Perth or Melbourne, reporting to the Senior Product Owner - CE Analytics.
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📌 Senior Interactions & Analytics Lead Western Australia
🏢 Cba
📍 Western Australia

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