At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a protected and caring environment where their needs are met. We are driven by a commitment tointegrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
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The Opportunity
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We're seeking a Client Manager to join our rapid-paced Brisbane Community Vet Clinic on a full time basis.
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Key Responsibilities
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Lead and support the reception team to provide exceptional customer service.
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Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
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Communicate effectively with other departments and share relevant information.
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Build strong client relationships through regular communication and support.
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Review and approve veterinarian recommendations for financial assistance per policy.
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Report on daily activities and suggest ways to improve processes.
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Essential Skills and Attributes
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4+ years' experience in a similar client management or leadership role.
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Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
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Exceptional emotional intelligence and interpersonal skills to manage client escalations.
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Excellent problem-solving skills and ability to recommend process improvements.
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A positive, versatile, and versatile approach to work.
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Proven ability to build rapport with clients and team members.
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We Offer
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A competitive remuneration package.
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Access to an independent Employee Assistance Program to support your wellbeing.
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Employee discounts on veterinary services.
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J-18808-Ljbffr
📌 Client Manager Queensland (Australia)
🏢 AWQLD Animal Welfare League Queensland
📍 Australia
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