Job Description

Fresenius Medical Care – Macquarie Park NSW

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Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery.

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Making outbound phone calls and receiving inbound phone calls.
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Creation and setup of recent patients
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Identify and articulate any process operational improvement initiatives.
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Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible.
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Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders.
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Review and investigate customer complaints on a periodic basis.
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Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access.
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Liaise with the current starters as a 'buddy' to make the onboarding process smoother for the recent employee.
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Escalate and discuss with CC ANZ Manager for escalations.
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Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders.
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Effectively communicate with internal and external stakeholders regarding issues impacting customers.
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Support team members to perform operational duties during their absence
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J-18808-Ljbffr

📌 Customer Care Representative Ryde
🏢 Fresenius Medical Care
📍 Ryde