Job Description

Oaks R Suites Geelong are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

Job Description

Oaks R Suites Geelong is looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the significant job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy., * Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and productive check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues,



and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Work Setting
Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm
Immediate start available

Hourly Rates (excluding Superannuation)
Monday - Friday: $34.96 per hour
Saturday: $41.96 per hour
Sunday: $48.95 per hour
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📌 Casual Guest Service Agent Geelong
🏢 Geelong Careers
📍 Geelong