Job Description

We are seeking a friendly, professional, and highly organised Full-Time Medical Receptionist to join our busy medical practice. This is a fantastic opportunity for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment.

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The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role.

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Key Responsibilities

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Greeting patients in a warm and skilled manner.
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Managing appointment bookings, cancellations, and recalls using Best Practice software.
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Answering and directing telephone enquiries.
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Processing patient registrations and maintaining accurate medical records.
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Billing patients, processing Medicare claims, and handling EFTPOS payments.
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Liaising with doctors, nurses, allied health professionals, and external healthcare providers.
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Managing incoming correspondence, referrals, and pathology results.
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Maintaining patient confidentiality and complying with privacy legislation.
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Providing administrative support to ensure the smooth day-to-day operation of the practice.
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Requirements

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Minimum 1 year of medical reception experience in a general practice or specialist clinic.
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Previous experience using Best Practice medical software (essential).
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Outstanding customer service and communication skills.
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Excellent organisational skills with the ability to multitask.
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Strong attention to detail and accuracy.
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Professional presentation and a positive, friendly attitude.
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Ability to work independently and as part of a team.
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Sound computer skills and the ability to learn new systems quickly.
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Experience with Medicare billing and claiming.
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Knowledge of medical terminology.
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Understanding of patient confidentiality and privacy requirements.
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What We Offer

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Supportive and friendly team setting.
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Modern, well-established medical practice.
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Ongoing training and career development opportunities.
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J-18808-Ljbffr

📌 Medical Receptionist Williamstown
🏢 Cranbourne West Medical Centre
📍 Williamstown