About the role

Swan Bay Market is looking for a reliable, positive and hands-on Store Manager to lead the day-to-day operation of our busy greengrocer and café. This is a hands-on role where you'll work on the floor alongside the team, serving customers, making coffee, stocking shelves and receiving deliveries, as well as managing the operation. This isn't an office-based management position.

Key responsibilities
Lead and support the retail and café team
Maintain high standards of customer service
Work on the floor serving customers, making coffee and stocking shelves
Manage ordering, stock levels, suppliers and deliveries
Maintain store presentation and merchandising
Manage day-to-day workflow and staff issues
Train and support team members
Identify opportunities to improve the business
Work closely with the owners to enhance day-to-day operations





About you
Management or supervisory experience in retail, hospitality, supermarkets, cafés or a similar customer-focused business
Reliable and punctual
Friendly, positive and approachable
Passionate about outstanding customer service
Comfortable leading a small team
Organised and able to take ownership
Hands-on and willing to help wherever needed
Comfortable making coffee, or willing to learn
Happy working closely with hands-on owners

About us

Swan Bay Market is an independent greengrocer and café serving the Kyogle community. We've built our business around excellent products, great coffee and genuinely outstanding service.

📌 Store Manager – Greengrocer & Café Kyogle
🏢 Swan Bay Enterprises
📍 Kyogle