Senior Customer Resolution Lead, Life Insurance Hybrid City Of Sydney (Australia)

Senior Customer Resolution Lead, Life Insurance Hybrid City Of Sydney (Australia)

25 Aug
|
Aia Hong Kong And Macau
|
Australia

25 Aug

Aia Hong Kong And Macau

Australia

AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering an exceptional and unrivalled experience for our customers. This permanent role focuses on resolving escalated complaints and supporting regulatory processes.

You will investigate IDR/EDR complaints, manage SLAs with partners and stakeholders, and provide business-facing recommendations to improve outcomes while upholding industry standards.
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📌 Senior Customer Resolution Lead, Life Insurance Hybrid City Of Sydney (Australia)
🏢 Aia Hong Kong And Macau
📍 Australia

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