At Wilsons, we don't just repair vehicles – we keep thousands of customers safely on the road every year. As one of the UK's largest family-owned motor retailers, representing some of the world's leading automotive brands, we're looking for an experienced Workshop Controller to lead the day-to-day operation of one of our busy workshops.
This is an exciting chance for an organised, motivated and customer-focused individual who thrives in a quick-paced environment and enjoys getting the very best from a team.
What You'll Be Doing
As Workshop Controller, you'll be responsible for ensuring the workshop operates efficiently, safely and profitably. You'll coordinate technicians, maximise productivity and ensure every customer receives an exceptional level of service.
Your Responsibilities Will Include
Planning and controlling the daily workshop schedule
Allocating work effectively to maximise technician productivity and efficiency
Monitoring work in progress to ensure deadlines are achieved
Liaising with Service Advisors regarding repair progress and customer updates
Ensuring high standards of workmanship and quality control
Supporting technicians with technical queries where appropriate
Monitoring workshop performance, efficiency and utilisation
Helping to achieve departmental productivity and profitability targets
Ensuring compliance with manufacturer standards and company processes
Promoting a safe, organised and professional working environment
Supporting, coaching and engaging the workshop team
What We're Looking For
We're looking for someone who can lead by example and remains calm under pressure.
Ideally You'll Have
Previous experience as a Workshop Controller, Senior Technician or Workshop Supervisor within a franchised dealership
Strong technical understanding of modern vehicle systems
Excellent planning and organisational skills
The ability to prioritise workload in a busy environment
Outstanding communication and leadership skills
A proactive approach to problem solving
A commitment to delivering excellent customer service
A full UK driving licence is essential
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