Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the foreground of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Center Associate supports Xylem's Treatment business by coordinating service activities, scheduling technicians for maintenance and repair works, and ensuring effective delivery of aftermarket services. This role also provides administrative and sales support, including preparing service and parts quotations, maintaining service records, managing reports, and delivering exceptional customer service.

If you are customer focused, have excellent communication skills and enjoy working as part of a team, then we may have a role for you as a Service Center Associate at our Brisbane branch.

The Role:
Support our customers via phone and email
Maintain and regularly update work registers and compliance registers
Effectively schedule and monitor workflow tasks to ensure timely completion
Generate and report on backlogs,



as well as completed work tasks, to track progress
Input purchase orders into the system
Manage purchase orders from receipt through to delivery
Provide order status updates and follow up on any delays
Build and maintain long term relationships with customers

About you:
Customer service/sales support capacity
Excellent problem solving and time management skills
Well-developed computer skills Microsoft Office
Solid attention to detail
Ability to work autonomously as well as in a team environment
Competency in using ERPs, CRM software desirable

Advantages:
Competitive salary + company bonus program
Company-funded income protection insurance
Subsidised health insurance for you and your immediate family
13% superannuation
Gym membership discounts and wellbeing advantages
Additional leave entitlements
Structured training and career development pathways
Xylem Watermark volunteer program participation

At Xylem, you will be part of a business that values innovation, customer partnership and market leadership, while offering the chance to build your career in a specialised and growing sector.
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📌 Service Center Associate, Treatment, Wi Brisbane City
🏢 Xylem
📍 Brisbane