Maintain accurate client, clinical and billing records for 88 homes within a regulated environment
Review and analyse information to prepare resident agreements and update database records in a fast-paced, high-volume workflow
Process admissions, discharges and transfers using Epicor, NeRA, Microsoft CRM and internal systems
Monitor dashboards, prioritise tasks and ensure documentation is complete and compliant
Deliver timely, accurate processing to support a smooth resident onboarding experience
Keep records up to date for audits, reporting and regulatory requirements
Adapt quickly to changing systems, rules and legislation across the aged care sector
Build strong relationships with stakeholders and provide exceptional customer service
Requirements
Skilled in high-volume data entry across multiple systems with fast, accurate typing
Highly organised with robust prioritisation skills and the ability to follow detailed processes
Strong attention to detail with confidence identifying errors and inconsistencies
Clear written and verbal communication skills
Customer-focused, able to build positive internal stakeholder relationships
Proficient with Microsoft Office and CRM platforms, and able to learn new software quickly
Able to work independently,



make sound decisions and manage competing priorities
Experience in admissions, contract administration, aged care, health, finance, legal admin or related fields is highly valued
Commitment to supporting diversity and inclusion
Core Competencies
Demonstrates expertise in maintaining accurate client and clinical records within a regulated environment, with robust skills in data entry, prioritisation, and compliance.
Proficient in using Microsoft Office and CRM platforms to support efficient resident onboarding and stakeholder relationships.
Highest-signal resume keywords
High-Volume Data Entry
Attention to Detail
Microsoft Office Proficiency
Customer Service Skills
Aged Care Experience
ATS Optimization Keywords
Hard Skills
Data Entry
Record Keeping
Database Management
Admissions Processing
Contract Administration
Soft Skills
Organizational Skills
Prioritization Skills
Clear Communication
Relationship Building
Decision Making
Industry Keywords
Aged Care
Regulatory Compliance
Health Administration
Diversity and Inclusion
Tools & Technologies
Epicor
NeRA
Microsoft CRM
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📌 Central Admissions Officer (Queensland)
🏢 Jobtailor
📍 Queensland