Job Description
As a Trainee Service Advisor, you will:
· Be the primary point of contact for customers, ensuring a seamless and positive service experience.
· Coordinate bookings, repair orders, and service delivery with precision and efficiency.
· Promote and upsell additional services while ensuring customer satisfaction and retention.
· Collaborate with the Service Manager and team to foster a professional and supportive workplace culture., · Greet customers warmly and assist them with booking and repair needs.
· Liaise with technicians to ensure timely and quality service delivery.
· Provide detailed explanations of service work and recommend additional options as needed.
· Monitor and maintain accurate records, ensuring all repair orders are signed and agreed to by customers.
· Uphold workplace health and safety standards at all times.
About the Candidate
Are you passionate about providing exceptional customer service and building lasting relationships?
Do you thrive in a energetic, fast-paced environment?,



· A customer-focused mindset with strong communication and negotiation skills.
· The ability to prioritise tasks effectively in a high-pressure environment.
· Technical knowledge of automotive servicing is highly regarded.
· Proficiency in computer systems, particularly Titan software.
Work Environment
· A competitive salary package under the Vehicle Repair, Service and Retail Award ****.
· Opportunities for professional development, including manufacturer and internal training.
· A supportive team environment with a robust focus on workplace safety and employee well-being.
· Career progression opportunities within a growing dealership.
Why Whitsunday Autos?
· We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
· Be part of a dealership that values its team members and fosters a culture of growth and collaboration.

📌 Trainee Service Advisor - Automotive (Townsville)
🏢 Whitsunday Auto Group
📍 Townsville