About the Role
Our client is a well established player in the FMCG and logistics space, currently standing up a recent operation in the US. They're looking for a Business Analyst to map end to end processes across the current business, covering both customer experience and business operations, and identifying where technology should enable the process.

This isn't a pure documentation role. They need someone who can move quickly, work through ambiguity, and make sound judgement calls on where to build new policy versus adapt what already exists.

Key Responsibilities
Process mapping across delivery, fulfilment/warehouse, payment gateway and finance reconciliation
Document how the business currently operates in Australia, including areas like customer refunds, and adapt that into a US framework




Benchmark external players to help build policy where no internal benchmark exists, such as delivery service policy
Run requirements gathering sessions across the business and IT
Translate technical and systems concepts for non-technical stakeholders

About You
Genuine process mapping experience rather than a general BA background
Robust analytical ability
Comfortable sitting between IT and the business to simplify process and customer experience
Strong Excel and Word skills, this role is documentation heavy
Solid stakeholder management to run requirements sessions across ops, finance and IT

📌 Logistics Business Analyst Melbourne
🏢 Sharp & Carter
📍 Melbourne