Serco is a place where you can grow.
Your impact makes a meaningful difference, and we're committed to supporting your skilled and personal goals.
6-month fixed term.
Location: Sydney
Hybrid role; ample flexibility offered
You'll also have access to flexible benefits designed to support your wellbeing and growth, including:
Opportunities to work across complex Community contracts
Supportive leaders and a team-oriented team environment
Opportunities to build your commercial and leadership capability
Flexible benefits that support your wellbeing and growth
Exposure to senior stakeholders and client negotiations
The opportunity to make a meaningful impact through government services
Make an impact at Serco
As Commercial Business Partner, you'll be the senior finance and commercial partner to a portfolio of contact centre contracts within Serco's Community business, taking ownership of their commercial and financial performance and supporting sustainable, profitable outcomes.
Working closely with Contract Managers and senior leaders, you'll understand the key financial and commercial drivers of your contracts, identify risks and opportunities, and develop practical solutions that deliver tangible outcomes.
Responsibilities
As a Commercial Business Partner, you'll make a positive impact by:
Taking ownership of the commercial and financial performance of your assigned contracts
Partnering with operational leaders to identify opportunities, manage risk and improve profitability
Leading commercial analysis, pricing, financial modelling and scenario analysis
Developing commercial strategies for contract variations, growth opportunities, efficiency initiatives, claims and disputes
Translating contractual obligations and financial analysis into clear, practical commercial advice
Leading and supporting customer negotiations to achieve commercially sound outcomes




Influencing and constructively challenging senior stakeholders across the business
Providing commercial oversight and direction to Finance Business Partners supporting your contracts
You Could Be a Great Fit If You Have
A degree in Accounting and a professional qualification such as CA, CPA or equivalent
Significant experience in a senior finance, commercial finance or commercial role supporting large or complex contracts
Strong financial acumen, analytical capability and commercial judgement
Experience in financial modelling, pricing and interpreting contractual requirements
Strong influencing and negotiation skills, with the confidence to challenge senior leaders and customers
A track record of identifying commercial issues and opportunities and driving them through to resolution
The ability to simplify complex issues and provide clear, practical advice
A proactive, commercially minded and results-focused approach
Experience in government services, BPO or another complex contracted-services environment would be highly regarded.
In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures.
By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
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📌 Commercial Business Partner (New South Wales)
🏢 Serco
📍 New South Wales