At the company, we have found our people.
We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you.
There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
If the company sounds like a place where you can thrive, we can't wait to meet you.
WHAT YOU'LL DO Team Overview:
The company ANZ Account Management team drives commercial growth and retention across our existing customer base.
In this role you will own a portfolio of established mid market customers, operating as a commercial partner who helps them mature their use of the company and convert that maturity into growth.
Success comes from breadth and rhythm, knowing your book well enough to spot where value is stalling and where the next opportunity sits.
Responsibilities:
Own a portfolio of mid market customers across ANZ, with full accountability for renewal, upsell and cross sell
Prioritise ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material
Generate your own expansion pipeline through usage analysis, whitespace mapping and maturity assessment
Build durable relationships with marketing, CRM and digital leadership, and multi thread beyond a single champion
Partner with Customer Success to run account plans and business reviews that connect the company performance to customer outcomes
Develop tailored commercial proposals and lead renewal and expansion negotiations to close
Identify retention risk early using adoption signals, account health and stakeholder change
Achieve and exceed quarterly expansion and retention targets
Maintain accurate forecasts with a clear view of deal progression, risk and timing




Build repeatable plays that hold across a larger book rather than one off approaches
Lead customer meetings virtually and in person, with regular domestic and occasional international travel
WHO YOU ARE
You are a commercially minded Account Manager who enjoys running a busy book and knows where the growth is hiding in it.
You have a proven record of expanding SaaS accounts, you are comfortable owning a number in a fast moving environment, and you work well across functions.
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Requirements
5+ years of progressive experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth and retention
Minimum 3 years owning SaaS customer relationships end to end, including accountability for renewals, upsell and expansion
Experience managing portfolios with annual contract values from 150K to 500K
Proven track record of consistently exceeding commercial targets in fast paced, high growth environments
Demonstrated ability to build relationships and sell value to senior marketing, CRM and digital stakeholders
Experience in the Martech, Adtech or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email or content marketing
Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships and Sales
Exceptional communicator, a confident presenter, persuasive writer and trusted relationship builder with strong verbal, written and numerical fluency
Strong organisational and time management skills, comfortable managing competing priorities across a broad portfolio
Self starter with a high level of accountability, drive and commercial acumen
WHAT WE OFFER
the company benefits vary by location, and we encourage you to review our specific benefits offerings for each countryhere.
More details on benefits plans will be provided if you receive an offer of employment.
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave




Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within the company
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT the company
the company is the leading customer engagement platform that empowers brands to Be Absolutely EngagingTM.
the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAITM allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in ****.
the company was also named a **** Best Places to Work by Built In, a **** America's Greenest Companies by Newsweek, and a **** Fortune Best Workplace in TechnologyTM by Outstanding Place To Work®.
the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
the company IS AN EQUAL OPPORTUNITY EMPLOYER
At the company, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected
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📌 Account Manager, Scale (New South Wales)
🏢 United States Digital Space
📍 New South Wales