Position requires customer service focused support in a diverse global enterprise environment.
Works across a broad range of technologies and liaises across multiple areas of business to support incidents, problems, and requests.
Requires hands-on troubleshooting skills, strong customer support and client handling abilities, experience with Active Directory user management, Outlook and application issue resolution, and the ability to work proactively and independently in rotational shifts.
Primary Responsibilities:
Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and other end-user applications
Provide high-quality customer support and handle client interactions professionally and effectively
Hands-on creation, modification, and management of user accounts inActive Directory and Azure AD
Perform new user onboarding and offboarding, including access provisioning and permissions
Administer and maintain end-user accounts, access rights, and security policies
Manage End-Point security including viruses, malware, and spam protection
Install, configure, maintain, and troubleshoot Windows 11 laptops and peripherals
Practice network asset management and maintain accurate documentation
Identify system improvements and proactively recommend changes
Ensure work is completed within defined SLAs and departmental guidelines
Participate in rotational shift schedules to support business needs
Perform other duties as assigned
Position Requirements
Education:
Bachelor's degree in the field of computer science or relevant field and 2-3 years equivalent work experience.
Preferred Certifications: M365,



Cloud Infra and Network+
Experience:
2-3 years of hands-on experiencein End User Support
Strong hands-on experience withActive Directory user administration
Experience withOutlook and other Microsoft Office / enterprise application troubleshooting
Experience with IT support ticketing systems
Azure AD user provisioning and administration
Microsoft MFA
SharePoint Online
Exchange Online / ****
Windows 11 imaging and support
Skills Required:
Strong troubleshooting and analytical skills
Hands-on experience with Active Directory and user account management
Robust customer support and client handling skills
Excellent Outlook and application-level troubleshooting skills
Self-oriented, self-motivated, proactive, and adaptable
Ability to work independently with minimal supervision
Strong written and verbal communication skills
Ability to prioritize and execute tasks in a high-pressure environment
Strong attention to detail
Team-oriented mindset with strong collaboration skills
Work Conditions:
Willingness to work at least three days per week from office
Ability to lift and transport computer equipment and peripherals if necessary
Occasional inspection of cables and hardware installations
About Us




CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide.
With more than 30 years of experience, CIBT is the trusted service provider to many of the world's leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity.
We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs.
If you require assistance or an accommodation, please contact us at ******
#J-*****-Ljbffr

📌 End User Technologist (Melbourne)
🏢 Cibt
📍 Melbourne