Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in **** and Top 5 Inspiring Workplaces for ****, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Commercial Transformation Lead to join our team in Melbourne or Sydney.
We're looking for a commercially minded transformation operator to lead high-impact business initiatives that shape how CT scales, integrates and performs. This role goes beyond traditional project management, bringing together commercial thinking, cross-functional execution, change leadership and robust executive communication to deliver outcomes across people, process, systems, client experience and operational performance.
We are open to full time or part time arrangements for this role. This role will also require occasional interstate travel.
Requirements
What you'll do:
Lead strategic commercial and operational transformation initiatives from concept through to adoption and benefits realisation
Translate executive priorities and commercial opportunities into clear plans, milestones, accountabilities and decision points
Define initiative scope, success measures and commercial outcomes with executives and senior stakeholders
Develop practical delivery plans that consider sequencing, resourcing, readiness, business risk, client impact and financial implications
Assess trade-offs and recommend options that balance value, cost, risk, speed, quality and operational capacity
Establish effective operating rhythms, governance forums and reporting that support timely decisions and accountability
Provide concise, commercially focused executive reporting covering progress, risks, dependencies, decisions and business impact
Track milestones, risks, budget considerations, benefits realisation and commercial outcomes, escalating issues with recommended actions
Facilitate outcome-focused meetings, ensuring decisions are captured, ownership is clear and actions are followed through
Act as a trusted transformation partner to executives and senior leaders,



influencing across functions and keeping focus on enterprise outcomes
Lead practical change and adoption approaches across people, process, technology, client experience and ways of working
Assess change impacts, stakeholder readiness, communications, training needs and adoption risks, managing resistance with confidence and commercial judgement
Partner across People & Culture, Finance, ITS, Operations, Sales, Service Delivery and other functions to embed sustainable change
Lead integration planning and execution for acquisitions, mergers and newly onboarded business areas, considering commercial, operational, people, process, systems and client impacts
Coordinate cross-functional integration work streams, managing milestones, dependencies, risks, communications, decision points and success measures
Identify and manage integration risks including cultural alignment, role clarity, process gaps, client impact, financial assumptions and operational readiness
Support business cases and benefits realisation tracking to ensure transformation delivers measurable commercial and operational outcomes
Conduct post-implementation reviews, capture lessons learned and drive continuous improvement across processes, frameworks and delivery methodologies
What you'll bring:
Proven experience in a commercial transformation, strategic operations, delivery leadership, business operations or senior project role within an IT, managed services or fast-paced operating environment
Demonstrated ability to lead complex cross-functional initiatives that improve business performance, operational effectiveness and customer or client outcomes
Experience delivering internal business transformation projects (not just customer delivery)
Experience supporting M&A;, business integration, acquisition onboarding or market expansion, including cross-functional planning,



stakeholder alignment and change adoption
Strong commercial acumen, with the ability to understand revenue, margin, cost drivers, productivity impacts, benefits realisation and return on investment
Ability to build practical plans, operating rhythms, dashboards and executive updates that create clarity and momentum
Strong analytical and problem-solving abilities
Strong Agile delivery capability with pragmatic application (not dogmatic)
Excellent stakeholder management, including executive-level engagement
Operates with accountability, gravitas, commercial judgement and the ability to translate business drivers into clear outcomes
Strong change management capability, including the ability to assess impacts, engage stakeholders, shape communications and support adoption across functions
Ability to balance detail with big-picture thinking
Confident communicator with strong facilitation skills
Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a quick-paced environment.
Occasional travel may be required to project sites or stakeholder locations.
Benefits:
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
Hybrid working (for majority of our roles) with team anchor days to support collaboration
Extensive training and development opportunities that enable continual growth as part of your career planning
Extensive discounts and benefits to maximise your money
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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📌 Commercial Transformation Lead (New South Wales)
🏢 Centorrino Technologies
📍 New South Wales