Salary on offer $70K plus Super
Based in the CBD - Close to public transport
Varied role - Collections, queries and invoicing
If you enjoy a role that blends collections, billing accuracy, and customer support, this prospect offers the perfect mix. Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident navigating financial conversations with customers.
What You'll Be Doing
Collections activity - contacting customers with overdue accounts, arranging payments, and negotiating practical solutions
Billing support - managing customer billing queries with accuracy and a proactive approach
Dispute resolution - investigating discrepancies and professionally managing customer concerns
Account actions - administering payment extensions, suspensions, and service disconnections in line with policy




Record management - maintaining accurate billing transactions, customer interactions, and payment histories
Risk escalation - identifying and escalating high-risk accounts for review
Customer solutions - offering practical payment options that support customers in meeting commitments
Process improvement - collaborating with internal teams to refine billing processes and strengthen collections efficiency
What We're Looking For
Collections or billing experience - 1-2 years in a similar role
Strong communication - confident handling difficult conversations with professionalism
Negotiation skills - ability to secure payment arrangements while maintaining rapport
Attention to detail - accurate record-keeping and billing oversight
CRM proficiency - comfortable navigating customer systems
Customer-centric mindset - committed to finding solutions that work for both customer and company
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📌 Accounts Receivable/Collections Officer (Melbourne)
🏢 KBH Solutions
📍 Melbourne