Job Description
Step into a role where your leadership directly shapes the quality of care older Australians receive at home. As a Care Manager Team Leader, you'll supervise and coach a team of Care Managers, lift practice standards across the client journey, and keep a small caseload of your own so you never lose sight of the work on the ground. You'll be the person the team turns to when a client matter gets complex. and the person who makes sure our care management practice stands up to any audit.
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Full Time Permanent role support our Central Coast and Newcastle office, with adaptable working arrangements that make sense splitting your time between thepicturesque Daley's Point and scenic Belmont.
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A reduced caseload so you have real time to lead, coach and develop your team
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A rewarding career where you can make a positive difference in the lives of seniors and their families
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Key Responsibilities
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Provide day-to-day supervision, coaching and structured mentoring to Care Managers across care planning, documentation, risk monitoring and funding oversight.
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Act as first point of escalation for complex client matters, safeguarding concerns and service risks, ensuring timely resolution and documentation.
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Audit care plans, client reviews,



budgets and risk assessments to maintain accuracy, compliance and audit readiness at all times.
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Oversee client onboarding, scheduled and event-based reviews, and care transitions including hospital admissions and discharges.
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Monitor team KPIs, utilisation and funding alignment, providing regular one-to-one supervision and performance development support.
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Manage a reduced personal caseload, modelling best practice in assessment, goal-based care planning and documentation.
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About you
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Relevant experience leading or managing a team (essential)
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Extensive working knowledge of Home Care Packages, the Aged Care Quality Standards and Support at Home
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Care Management experience within community or aged care services
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Tertiary qualification in a health-related field (social work, allied health or similar) desirable
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Sound understanding of quality management systems, auditing, risk mitigation and WHS
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Strong analysis and problem-solving skills, with an ethical, person-centred approach
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High-level computer skills, accurate data entry, and proven organisation and time management
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📌 Care Manager Team Leader (Central Coast)
🏢 Dovida
📍 Central Coast