Master2Manage® Pty Limited is an Australian-owned management and technology consulting company that helps government agencies, regulated industries, and private organizations strengthen cyber resilience and deliver complex ICT initiatives. The company focuses on ICT labor hire and specialist workforce augmentation, cybersecurity advisory and assurance, ICT project and program delivery, and corporate and ICT training. Its integrated capability spans enterprise and solution architecture, business analysis, ICT governance and risk, privacy and compliance, AI engineering and data analytics, and operational support. Master2Manage consultants support ICT, cybersecurity, and digital transformation projects across Commonwealth and state government, defence, healthcare, critical infrastructure, and commercial sectors. The company is an approved supplier under the BuyICT Digital Marketplace 2.0 and BuyNSW ICT Services Scheme, offering professional consulting services and ICT labor hire.
ICT Support Officer | Australian Government | Canberra | Baseline Clearance
Master2Manage is seeking applications from experienced
ICT Support Officers
for a short-term contract opportunity supporting an
Australian Government workplace in Canberra
.
This is a hands-on frontline ICT support role suited to someone with previous
Australian Public Service ICT experience
, strong Microsoft technical capability and a practical, customer-focused approach.
Location:
Barton, ACT
Work arrangement:
100% onsite
Hours:
Up to 37.5 hours per week
Initial term:
3 months, with potential 3-month extension
Level:
APS5 equivalent
Clearance:




Current Baseline security clearance required
Expected commencement:
September ****
Indicative rate:
$80–$90/hour inclusive of super, depending on experience
Role Responsibilities
Providing frontline support for hardware, software, network, account and device issues
Triaging, resolving and escalating ICT incidents and service requestsAdministering users, systems, devices, software and ICT asset records
Supporting ICT projects, upgrades, testing and deployments
Maintaining ICT procedures, user guides and knowledge articles
Liaising with users, vendors and service providers
Identifying recurring issues and contributing to service improvements
Supporting cyber security controls, patching, access management and incident reporting
Current Australian Government Baseline security clearance
Demonstrated ICT support experience within an
Australian Public Service environment
Experience supporting
Microsoft on-premises and cloud environments
Strong troubleshooting and problem-solving capability
Good communication skills across technical and non-technical stakeholders
Ability to manage competing priorities in a busy ICT environment
Understanding of ICT security and governance requirements
Highly regarded:
Active Directory and Microsoft Entra ID / Azure AD experience
Understanding of ITIL principles
Shortlisted candidates will be contacted regarding the next stage and further engagement details.
Final engagement arrangements will be confirmed with shortlisted candidates and will be subject to client selection and applicable contractual requirements.
Applications will be considered as received.
#J-*****-Ljbffr

📌 Information Technology Support Officer (Canberra)
🏢 Master2Manage Pty Limited, Australia
📍 Canberra