Job Description
Assistant Collections Manager (Acting) | Parramatta
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Support a high-performing national collections function and help drive positive financial outcomes.
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At Heidelberg Materials Australia, we are seeking a motivated and experienced Assistant Collections Manager to join our finance team on a 6-month full time fixed term contract basis. Based out of our Parramatta office and reporting to the National Collections Manager, you will play a key role in supporting debt recovery operations, maintaining strong customer relationships, and ensuring efficient, compliant collection practices across the business.
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This is an excellent opportunity for a collections professional looking to step into a leadership-support role within a large, dynamic organisation.
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About the Role
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As the Assistant Collections Manager, you will support the day-to-day management of the collections portfolio while working closely with internal stakeholders and customers to maximize debt recovery and minimise financial risk.
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Key Responsibilities
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Assist in the daily management of the national collections portfolio, monitoring outstanding debt and implementing effective recovery strategies.
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Contact customers to negotiate payment arrangements, resolve account disputes, and recover overdue balances in a professional and ethical manner.
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Support the National Collections Manager in developing and maintaining collections policies, procedures, and best practices.
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Generate and analyze collections reports, identify trends, and recommend process improvements.
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Ensure compliance with relevant legislation, regulatory requirements, and company policies.
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Partner with Sales, Customer Service, and other internal stakeholders to facilitate timely debt recovery.
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Manage escalated customer enquiries and complaints relating to collections activities.




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Provide guidance and support to junior team members as required.
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Contribute to continuous improvement initiatives, systems enhancements, and process efficiencies.
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About You
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To be successful in this role, you will bring:
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Proven experience in a credit control, accounts receivable, or collections environment.
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Strong knowledge of collections processes, debt recovery practices, and relevant legislation.
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Excellent negotiation, communication, and relationship-building skills.
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Demonstrated ability to manage difficult conversations while maintaining positive customer relationships.
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Strong analytical skills with the ability to interpret financial data and reporting.
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Advanced Microsoft Office skills, particularly Excel, and experience with financial systems.
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Exceptional attention to detail and a high level of accuracy.
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Strong organisational and time management skills, with the ability to manage competing priorities.
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The ability to work independently while contributing positively to a collaborative team environment.
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Desirable Qualifications
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Tertiary qualification in Finance, Accounting, Business Administration, or a related discipline.
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Previous experience supporting or supervising collections team members within a large organisation.
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Why Join Heidelberg Materials?
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Opportunity to work for a leading building materials company.
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Supportive and collaborative team environment.
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Exposure to national operations and key business stakeholders.
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Chance to contribute to meaningful improvements within the collections function.
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Competitive remuneration package.
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Heidelberg Materials Australia is an equal‐chance employer. We welcome applications from anyone with full Australian work rights who can reliably present "fit for work" each day.
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📌 Assistant Collections Manager (Acting) | Parramatta (New South Wales)
🏢 Heidelberg Materials
📍 New South Wales