Job Description
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Manage the daily workflow of the club's MSC team to ensure the club reaches monthly sales targets
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Achieve individual proportionate monthly and annual sales targets
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Create structure so the MSC team achieves daily minimum performance criteria
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Assist with delivering sales training for the MSC team
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Achieve monthly member retention and growth budgets
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Respond to enquiries by phone, email or in person within 24 hours
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Support the Club and Regional Manager in developing membership-growth initiatives
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Support the Club Manager in developing the MSC fortnightly roster
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Own the full member journey from joiners to leavers
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Maintain exceptional front desk operations and service standards
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Coach and mentor the team to achieve goals and foster a member-focused culture
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Requirements
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Proven sales and customer service experience with a clear ability to hit KPIs
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Understanding of the cycle of selling and sales techniques including up-selling and cross-selling
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Previous experience managing the customer journey to achieve successful customer outcomes
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Understanding of customer retention strategies and metrics highly regarded
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Previous experience managing and mentoring a team
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Ability to set and motivate others toward a goal
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Experience using business computer systems
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Current First Aid and CPR certificates
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Resume and cover letter detailing experience, attributes and achievements
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Core Competencies
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Demonstrates robust sales and customer service expertise, with a focus on achieving KPIs and fostering a member-focused culture. Proven ability to manage and mentor teams while implementing effective customer retention strategies.
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Highest-signal resume keywords
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Sales Target Achievement
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Customer Journey Management
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Team Management and Mentoring
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Customer Retention Strategies
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Sales Training Delivery
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ATS Optimization Keywords
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Hard Skills
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Sales Techniques
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KPI Achievement
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Customer Service Experience
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Up-Selling
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Cross-Selling
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Performance Criteria Management
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Business Computer Systems
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Soft Skills
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Goal Motivation
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Coaching
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Mentoring
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Communication
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Certifications & Qualifications
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First Aid Certificate
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CPR Certificate
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Industry Keywords
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Membership Growth Initiatives
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Front Desk Operations
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Member Journey
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Sales Training
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Customer Retention Metrics
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#J-*****-Ljbffr

📌 Membership Manager (Queensland)
🏢 Jobtailor
📍 Queensland