Job Description
We are seeking an experienced and people‐focused individual to lead a high‐performing team responsible for settlements, aftercare, and collections within the RAC Finance Personal Finance Solutions team.
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This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience.
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The Role
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In this role, you will lead and inspire a team that manages the end‐to‐end, post‐approval member journey, including settlements, ongoing aftercare, and collections. You will ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance.
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Key Responsibilities
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Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance
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Drive successful performance against KPIs through clear strategy, data‐driven decision‐making, and effective leadership
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Foster a strong coaching culture, with regular feedback, performance reviews, and development plans
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Ensure best‐practice collections approaches that balance member outcomes with commercial objectives
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Drive delinquency management strategies, including arrears control and hardship applications
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Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks
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Champion continuous improvement initiatives and contribute to RAC Finance's strategic goals.
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About You
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You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams. You bring a solid understanding of personal finance collections and are passionate about developing people while delivering results.
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You will have:
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Tertiary qualification in credit management (Cert IV desirable).
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Proven experience in personal finance, debt management, collections and retention strategies
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A track record of coaching and developing teams to achieve sustainable performance
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Excellent communication skills, with the ability to lead difficult conversations confidently and fairly
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In‐depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
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Ability to role model strong leadership behaviours, resilience, and accountability in a fast‐paced environment
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Why Join Us?
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Be part of a values‐driven organisation committed to member satisfaction
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Lead an established, purpose‐driven team with real impact on customer outcomes
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Competitive salary and benefits package
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Play a key role in shaping collections strategy and team culture
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Opportunities for career progression and leadership development
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Supportive environment that values ethical collections and high‐quality leadership
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📌 Manager - Personal Finance Solutions (Perth)
🏢 @
📍 Perth