Job Description
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Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closure
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Provide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business units
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Oversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainably
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Review remediation approaches, including member impact assessment, compensation considerations and communication plans
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Coach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of delivery
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Contribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practices
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Requirements
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Relevant tertiary qualification or equivalent professional experience
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Significant experience in financial services operations, incident management, operational risk, remediation or a related discipline
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Demonstrated people leadership experience, including coaching specialists and managing work across competing priorities
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Experience working with senior stakeholders across multiple business areas in a regulated workplace
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Sound understanding of risk management principles,



incident governance and legislative or regulatory obligations in financial services
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Strong analytical skills, sound judgement and the ability to make risk-based decisions in complex situations
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Core Competencies
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Demonstrates expertise in incident management and operational risk within financial services, with a strong focus on stakeholder coordination, root cause analysis, and remediation strategies. Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.
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Highest-signal resume keywords
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Incident Management
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Operational Risk
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Stakeholder Coordination
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Root Cause Analysis
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People Leadership
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ATS Optimization Keywords
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Hard Skills
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Incident Governance
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Risk Management Principles
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Impact Analysis
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Remediation Strategies
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Analytical Skills
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Soft Skills
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Coaching
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Decision-Making
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Judgement
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Communication
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Certifications & Qualifications
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Relevant Tertiary Qualification
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Industry Keywords
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Financial Services
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Regulated Environment
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Continuous Improvement
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Governance Papers
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Compensation Considerations
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📌 Team Manager - Incidents, Complex And High Risk (New South Wales)
🏢 Jobtailor
📍 New South Wales